UX Writing at Inspectorio

 
 

Inspectorio is a scale up headquartered in the US. They specialise in creating a suite of supply-chain solutions for retailers, factories, and manufacturers. My role as the first and only UX Writer is to help the company standardise copy across their products.

  • Copyediting

  • Mobile app copy

Copyediting

Copyediting work for tooltips, messages, & notifications.

Before

After

 
 
 
 
 
 
 
 
 
 
 
 
 
 

Mobile app copy

Brief

Inspectorio is adding a new feature to their mobile app that lets users complete an assessment from their phone. The mobile app needs to follow the same flow as the desktop app, which isn’t very intuitive.

Challenge

Make it easy for users to understand where they are within the assessment flow, without changing any of the logic or key terms used such as “Complete assessment”, Submit assessment”, and “Workflow”.

Solution

  1. Improve the information hierarchy of the flow and break up chunky groups of text into clearer sections so that the user knows which part of the workflow they’re in.

  2. Guide users through the flow by adding copy to help them understand where they are.

My role was to work with the lead designer on this project, have regular syncs, and ask them to walk through the design progress and rationale with me.